AMS Sound & Vision takes pride in a clean and thorough installation. We know that other companies can install similar systems as well, but what sets us apart is our commitment to service after the installation. AMS views the installation as the start of a relationship with the client. Technology is constantly changing, and as we all have experienced, needs a little help sometimes. For this reason, we have invested in expanding our team to include a 24/7/365 service team to assist those who want after-hours or escalated service. Our service team is committed to providing great customer service, while assisting those in need. The remote service team is trained by us to understand how we install systems and is constantly learning to keep up with the changes in technology.

The options available are designed to fit the needs and the expectations of each client. There is no membership requirement to get a service appointment. Our memberships are for the additional service we offer. Below is a description of each level. Keep in mind, our goal is to always provide great service, at any level!

For more information about plans and pricing, click here.

Our Commitment to Service

Non-Member

When there is a service need, it is scheduled next availability. This can fluctuate from 1-4 days during the summer, or 5-10 days in peak season. Every service need is given the opportunity to get immediate remote support, by enrolling in the Essentials Plus level.

Essentials Plus

You value 24/7/365 access to the remote support team. The team can remotely reboot devices in the home, or walk you through a process that may get you back up and running. The remote team is able to solve about 65% of the most common issues. If they are unable to resolve it, the service ticket is escalated to the local service team for scheduling an appointment. This can fluctuate from 1-4 days during the summer, or 5-10 days in peak season. Monthly Fee is $59. Service Rate is $139.

Priority

You have the same 24/7/365 access to the remote support team. You may need more flexibility to schedule appointments sooner. For emergency situations, onsite appointments can be made for non-business hours. Monthly fee is $109. Because you are investing more in this level of service, we reduce the onsite service rate to $109.

Proactive

You have the same 24/7/365 access to the remote support team, and the same escalations offered to the Priority group. You appreciate knowing that your system is being monitored for potential issues. When an important device goes down on your network, the service team starts working on it right away and informs you of the issue and its resolution. Monthly fee is $159. Because you are investing more in this level of service, we reduce the onsite service rate to $109.

Signature

You have the same 24/7/365 access to the remote support team, and the same features offered to the Proactive group. This level is reserved for our most discerning clients with a 10-minute response time on top of all other features. Monthly fee is $399. The onsite service rate is $109.

The remote service team resolves issues to the best of their ability before escalating to the local advanced support team. All advanced support is billable. Registration is required, even if the selection is Non-Member. All memberships are month-to-month, with no commitment. You can cancel at any time. All new installations receive a complimentary period in our Priority group. Before providing service, all clients bust accept or Terms of Service, which explains our service offerings and rates. For any questions regarding our membership options, please email service@amssoundandvision.com, or view our plans and pricing here.